Refund policy
Please Note: Our Online Policies May Differ From Those at Our Physical Locations.
At Diamond gallery online orders we offer a 15-day return and exchange window for eligible purchases. You have 15 days from the date of purchase to request a return or exchange. If 15 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
Please note that our online return policy may differ from the return policies applicable at our physical store locations in Fort Worth and Hurst, Texas. The policy below applies specifically to purchases made through our online store at https://diamondgallery.com/
Return Eligibility
To be eligible for a return or exchange, your item must meet all of the following requirements:
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The return must be requested within 15 days of the purchase date.
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The item must be unused and in the same condition in which you received it.
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The item must be returned in its original packaging.
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The item must be accompanied by any applicable documentation, accessories, or other materials that were included with the original order.
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The return must be authorized by Diamond Gallery before the item is shipped back.
We reserve the right to reject a return if the item does not meet the applicable return requirements.
How to Start a Return
To begin the return process, please contact us at info@diamondgallery.com within the 15-day return window.
Please provide your order details and information about the item you wish to return or exchange. Our team will review your request and, if the return is eligible, provide you with the appropriate return instructions.
Do not send your item back before receiving return authorization from us.
We are unable to accept or process returns that are sent without prior return authorization.
Return Shipping
Once your return has been authorized, our team will provide you with the appropriate return shipping address and instructions.
Diamond Gallery
Email: info@diamondgallery.com
Customers are responsible for the cost of shipping an item back to Diamond Gallery unless otherwise stated by us.
Original shipping charges are non-refundable. If your return is approved and a refund is issued, any applicable return shipping charges paid on your behalf may be deducted from your refund.
We recommend using a shipping service that provides tracking and proof of delivery, particularly when returning valuable jewelry. Please retain your shipping receipt and tracking information until your return has been received and processed.
Diamond Gallery is not responsible for returns that are lost, stolen, or damaged while being shipped back to us. Customers are responsible for ensuring that the returned item is properly packaged and protected during transportation.
Return Packaging
Please package your jewelry securely to help prevent damage during return shipping. Whenever possible, use the original packaging in which the item was delivered.
The customer is responsible for ensuring that the returned item is adequately protected during transportation. Damage resulting from insufficient or improper packaging may affect the eligibility of the return.
Return Delivery and Processing
The time required for your return to reach us will depend on the shipping carrier, shipping method, and your location.
Once we receive your returned item, it will be inspected to confirm that it meets our return requirements.
After the inspection is completed, we will send you an email confirming that we have received your return and notifying you whether your refund or exchange has been approved or rejected.
Please allow additional processing time after delivery for our team to inspect the item and process the applicable refund or exchange.
Refunds
If your return is approved, your refund will be processed to your original payment method.
Once the refund has been issued, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.
Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it yet, please:
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Check your bank account again.
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Contact your credit card company or payment provider, as it may take some time for the refund to be officially posted.
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Contact your bank to determine whether there is any additional processing time.
If you have completed these steps and still have not received your refund, please contact us at info@diamondgallery.com.
Sale Items
Only regular-priced items are eligible for a refund unless otherwise stated.
Sale items are not eligible for refunds.
Exchanges
We only replace items if they are defective or damaged, subject to inspection and approval.
If you need to exchange an eligible item for the same item, please contact us at info@diamondgallery.com before shipping the item back.
If your exchange is approved, we will provide you with the appropriate return instructions.
Please do not send an exchange back without receiving authorization from our team first.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@diamondgallery.com before returning the item.
We may request photographs or additional information to assess the issue and determine the appropriate resolution.
Do not return the item until our team has provided return instructions.
Important 15-Day Return Deadline
All eligible online returns and exchange requests must be initiated within 15 days of the purchase date.
If more than 15 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
The 15-day period applies to the date on which the return or exchange request is submitted, not the date on which the returned package reaches us. However, once your return has been authorized, you should ship the item according to the return instructions provided by our team.
Contact Information
For questions regarding returns, exchanges, refunds, or return shipping, please contact Diamond Gallery.
Diamond Gallery – Fort Worth
2601 Preston Rd. Suite 2134
Frisco, TX 75034
United States
Phone: 877-836-2716
Diamond Gallery – Frisco, TX 75034
2601 Preston Rd. Suite 2134
Frisco, TX 75034
United States
Phone: 877-836-2716
Email: info@diamondgallery.com
Website: https://diamondgallery.com/